sales incentives
FMA's Clare Bolingford says regulator has heard some banks may have reintroduced sales targets, wants confirmation they haven't
2nd May 23, 11:34am
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FMA's Clare Bolingford says regulator has heard some banks may have reintroduced sales targets, wants confirmation they haven't
The FMA's Clare Bolingford outlines why and how New Zealand is getting a conduct regime overseeing financial institutions, and what it means for customers
18th Sep 22, 6:00am
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The FMA's Clare Bolingford outlines why and how New Zealand is getting a conduct regime overseeing financial institutions, and what it means for customers
Gareth Vaughan looks at how and why a risk-off mindset is dominating at NZ's major banks
18th May 22, 1:52pm
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Gareth Vaughan looks at how and why a risk-off mindset is dominating at NZ's major banks
Government's proposed conduct licensing regime for financial service providers will make them accountable for sales to consumers by contracted intermediaries & ban target-based sales incentives
25th Sep 19, 12:30pm
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Government's proposed conduct licensing regime for financial service providers will make them accountable for sales to consumers by contracted intermediaries & ban target-based sales incentives
Commerce & Consumer Affairs Minister Kris Faafoi pledges measures to improve financial services sector conduct shortly as regulators bemoan poor life insurer conduct and culture
17th Sep 19, 10:11am
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Commerce & Consumer Affairs Minister Kris Faafoi pledges measures to improve financial services sector conduct shortly as regulators bemoan poor life insurer conduct and culture
FMA CEO Rob Everett says without regulators' threat to report back to the public banks wouldn't have removed sales incentives on their own, and might have resisted the move if the FMA & RBNZ had just asked them to do it privately
7th Aug 19, 9:45am
FMA CEO Rob Everett says without regulators' threat to report back to the public banks wouldn't have removed sales incentives on their own, and might have resisted the move if the FMA & RBNZ had just asked them to do it privately
Banks have had to remove incentives linked to sales and are being told to ensure good outcomes for all customers. Here, ANZ, BNZ and Westpac's CEOs talk about how this is progressing
13th May 19, 2:11pm
Banks have had to remove incentives linked to sales and are being told to ensure good outcomes for all customers. Here, ANZ, BNZ and Westpac's CEOs talk about how this is progressing
A 'principles-based' approach towards regulating conduct and culture may sound flaky but it's the best option, say lawyer, ombudsman and consultant
6th May 19, 4:44pm
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A 'principles-based' approach towards regulating conduct and culture may sound flaky but it's the best option, say lawyer, ombudsman and consultant
David Hargreaves argues that the Government must take a more realistic approach than currently intended in its initiatives on financial conduct
1st May 19, 3:04pm
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David Hargreaves argues that the Government must take a more realistic approach than currently intended in its initiatives on financial conduct
Rip-off insurance products could be banned, banks made to get 'conduct' licences, insurers given time limits to settle claims, and bank/insurance managers held personally liable for misconduct under law changes being considered
27th Apr 19, 10:30am
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Rip-off insurance products could be banned, banks made to get 'conduct' licences, insurers given time limits to settle claims, and bank/insurance managers held personally liable for misconduct under law changes being considered
Amid ongoing activity around the FMA-Reserve Bank review of banks' conduct and culture, a Consumer NZ survey finds one in five bank customers being offered products they didn't request
24th Apr 19, 12:50pm
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Amid ongoing activity around the FMA-Reserve Bank review of banks' conduct and culture, a Consumer NZ survey finds one in five bank customers being offered products they didn't request
Bank CEO says meeting new regulatory requirements by removing pay incentives linked to sales resulted in an initial drop in sales of up to 20%
10th Apr 19, 5:34pm
Bank CEO says meeting new regulatory requirements by removing pay incentives linked to sales resulted in an initial drop in sales of up to 20%
FMA and RBNZ say 'thorough' review of responses from 11 banks to conduct and culture review will take several weeks
2nd Apr 19, 9:43am
FMA and RBNZ say 'thorough' review of responses from 11 banks to conduct and culture review will take several weeks
Update from Stephen Sedgwick says Aussie banks weaning themselves off reliance on pay incentives linked to sales in retail banking
13th Mar 19, 4:27pm
Update from Stephen Sedgwick says Aussie banks weaning themselves off reliance on pay incentives linked to sales in retail banking
A closer look at the pending commission crackdown Commerce and Consumer Affairs Minister Kris Faafoi sees when he glances across the Tasman
6th Feb 19, 8:59am
A closer look at the pending commission crackdown Commerce and Consumer Affairs Minister Kris Faafoi sees when he glances across the Tasman
Proposed Government crack-down on insurance sales incentives re-sparks discussion over how to provide free or affordable financial advice that isn't compromised
30th Jan 19, 2:41pm
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Proposed Government crack-down on insurance sales incentives re-sparks discussion over how to provide free or affordable financial advice that isn't compromised
Robertson and Faafoi commit to plugging legal gap that sees bank and insurance conduct go unregulated
29th Jan 19, 3:11pm
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Robertson and Faafoi commit to plugging legal gap that sees bank and insurance conduct go unregulated
RBNZ and FMA talk tough on poor conduct and culture of $2.57 billion life insurance sector, but avoid explicitly telling insurers to put an end to commission payments
29th Jan 19, 1:00pm
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RBNZ and FMA talk tough on poor conduct and culture of $2.57 billion life insurance sector, but avoid explicitly telling insurers to put an end to commission payments
CEO David Cunningham says The Co-operative Bank is working on alternative incentive options for staff after FMA told banks 'thou shalt not have sales incentives'
7th Dec 18, 12:12pm
CEO David Cunningham says The Co-operative Bank is working on alternative incentive options for staff after FMA told banks 'thou shalt not have sales incentives'
Aussie Royal Commission tipped to recommend remuneration overhaul as FMA gives views on how banks should pay mobile mortgage mangers & mortgage brokers in NZ
7th Dec 18, 12:07pm
Aussie Royal Commission tipped to recommend remuneration overhaul as FMA gives views on how banks should pay mobile mortgage mangers & mortgage brokers in NZ
Challenge of achieving good customer outcomes through vertically integrated banks 'harmed significantly' by staff incentives 'to put away product', FMA says
19th Nov 18, 9:53am
Challenge of achieving good customer outcomes through vertically integrated banks 'harmed significantly' by staff incentives 'to put away product', FMA says
'High risk' of inappropriate sales practices occurring with banks 'not adequately' monitoring and controlling the risk, FMA says in bank pay incentive structures report
15th Nov 18, 1:02pm
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'High risk' of inappropriate sales practices occurring with banks 'not adequately' monitoring and controlling the risk, FMA says in bank pay incentive structures report
FMA director of regulation Liam Mason details the type of bank pay incentives the regulator would like to see rewarded, says incentives linked to sales should go completely
15th Nov 18, 1:00pm
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FMA director of regulation Liam Mason details the type of bank pay incentives the regulator would like to see rewarded, says incentives linked to sales should go completely
RBNZ and FMA: Banks need to revise their sales incentive structures 'through all layers of management'
5th Nov 18, 2:02pm
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RBNZ and FMA: Banks need to revise their sales incentive structures 'through all layers of management'
ANZ to stop incentivising frontline retail staff with sales targets, acknowledging the 'environment is clearly changing'
8th Aug 18, 12:22pm
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ANZ to stop incentivising frontline retail staff with sales targets, acknowledging the 'environment is clearly changing'