Deborah Battell
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
3rd Aug 15, 11:02am
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Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
30th May 15, 7:02am
8
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
Banks toughening rules around making early withdrawals from term deposits
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
20th Jan 15, 6:00am
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
20th Oct 14, 5:00am
2
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
16th Oct 14, 8:15am
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
8th Sep 14, 5:00am
2
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
Banking Ombudsman warns investors to check with their bank before selling properties to release capital
27th Aug 14, 11:46am
8
Banking Ombudsman warns investors to check with their bank before selling properties to release capital
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
1st May 14, 4:30pm
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
Payments NZ mulls making data on the volume of customers changing banks public as ING Direct lobbies for UK type switching system in Australia
17th Apr 14, 4:20pm
Payments NZ mulls making data on the volume of customers changing banks public as ING Direct lobbies for UK type switching system in Australia
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
11th Feb 14, 4:20pm
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
4th Dec 13, 9:21am
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Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
Banking Ombudsman annual report shows big jump in enquiries from Kiwibank customers, ANZ resolving all merger related queries internally
16th Oct 13, 11:45am
1
Banking Ombudsman annual report shows big jump in enquiries from Kiwibank customers, ANZ resolving all merger related queries internally
Banking Ombudsman expects an increase in disputes between banks and their customers as LVR restrictions begin
2nd Oct 13, 9:54am
2
Banking Ombudsman expects an increase in disputes between banks and their customers as LVR restrictions begin
Banking Ombudsman issues guide on guaranteeing another person's debt
NZ's anti-money laundering laws now in effect with banks expected to pry more into customer identity and account activity
1st Jul 13, 9:43am
1
NZ's anti-money laundering laws now in effect with banks expected to pry more into customer identity and account activity
Banking Ombudsman says enquiries about banks up 14% in 1st nine months of year
6th Jun 13, 4:05pm
11
Banking Ombudsman says enquiries about banks up 14% in 1st nine months of year
Banking Ombudsman tells customers to do their homework, banks to be better teachers as complaints remain at historical highs
8th Nov 12, 4:38pm
Banking Ombudsman tells customers to do their homework, banks to be better teachers as complaints remain at historical highs
Banking Ombudsman turning attention to internet and mobile banking as overseas evidence shows rising complaint levels in new banking areas
16th Oct 12, 4:23pm
Banking Ombudsman turning attention to internet and mobile banking as overseas evidence shows rising complaint levels in new banking areas
Fed Farmers says farmers must take personal responsibility over bank deals gone sour; Banking Ombudsman says heavily indebted farmers reluctant to make waves with their banks
16th Oct 12, 4:14pm
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Fed Farmers says farmers must take personal responsibility over bank deals gone sour; Banking Ombudsman says heavily indebted farmers reluctant to make waves with their banks
Commerce Commission 'assessing' bank interest rate swap agreements with farmers, and ANZ National Bank's Rural Growth Fund against Fair Trading Act
4th Oct 12, 4:12pm
26
Commerce Commission 'assessing' bank interest rate swap agreements with farmers, and ANZ National Bank's Rural Growth Fund against Fair Trading Act
Banking Ombudsman tells customers banks aren't obliged to reduce or waive break fees as she starts getting complaints
14th Jun 12, 2:47pm
8
Banking Ombudsman tells customers banks aren't obliged to reduce or waive break fees as she starts getting complaints
Banking Ombudsman issues guide on mortgagee sales urging customers to talk to their bank early before the situation becomes irreversible
13th Mar 12, 10:17am
2
Banking Ombudsman issues guide on mortgagee sales urging customers to talk to their bank early before the situation becomes irreversible
Mortgage defaults drive increase in bank customer complaints to Banking Ombudsman
15th Dec 11, 3:35pm
6
Mortgage defaults drive increase in bank customer complaints to Banking Ombudsman
Complaints to Banking Ombudsman up 13% so far in 2011-12 year; Ombudsman Deborah Battell tells customers to ask their bank lots of questions
2nd Nov 11, 4:24pm
2
Complaints to Banking Ombudsman up 13% so far in 2011-12 year; Ombudsman Deborah Battell tells customers to ask their bank lots of questions