Banking Ombudsman
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
25th Oct 24, 9:00am
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
24th Sep 24, 7:33am
2
Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
Although more borrowers may be taking an interest in break fees, this doesn't necessarily mean there'll be a spike in those breaking mortgage terms
3rd Sep 24, 12:11pm
3
Although more borrowers may be taking an interest in break fees, this doesn't necessarily mean there'll be a spike in those breaking mortgage terms
[updated]
New Zealand banks told to come up with a reimbursement scheme for scam victims by September
1st Mar 24, 3:54pm
10
New Zealand banks told to come up with a reimbursement scheme for scam victims by September
NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it
22nd Sep 23, 10:59am
2
NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it
[updated]
'Just goes to show how behind we are': NZ banks to bring in name and account number checking, remove links from texts and work together to freeze mule accounts to combat rampant scams
15th Sep 23, 10:37am
23
'Just goes to show how behind we are': NZ banks to bring in name and account number checking, remove links from texts and work together to freeze mule accounts to combat rampant scams
We have to make it harder for scammers, but the battle against fraudsters won't be won with one change: Janine Starks
23rd Aug 23, 11:10am
5
We have to make it harder for scammers, but the battle against fraudsters won't be won with one change: Janine Starks
NZ banks unify on anti-scam centre, but say this UK innovation to fight fraud isn't a silver bullet
12th Aug 23, 9:10am
9
NZ banks unify on anti-scam centre, but say this UK innovation to fight fraud isn't a silver bullet
BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media
10th Jul 23, 11:35am
14
BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media
'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
29th Jun 23, 1:28pm
8
'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?
23rd Jun 23, 9:30am
7
Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?
Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
1st Apr 22, 12:57pm
1
Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
3rd Mar 21, 3:28pm
2
Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
12th Aug 20, 5:00am
1
Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
With future interest rate cuts on the cards is paying a break fee to terminate your fixed term mortgage a good option?
6th Apr 19, 7:01am
12
With future interest rate cuts on the cards is paying a break fee to terminate your fixed term mortgage a good option?
When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
17th Oct 18, 5:00am
9
When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
Banking Ombudsman Scheme working on sector-wide complaints data system as it mulls increasing the limit on customer claims to $350,000
21st Sep 18, 5:00am
Banking Ombudsman Scheme working on sector-wide complaints data system as it mulls increasing the limit on customer claims to $350,000
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
18th Sep 18, 5:03pm
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
27th Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
4th May 18, 2:33pm
11
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
19th Oct 17, 5:02am
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
21st Jun 17, 5:02am
10
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
20th Oct 16, 5:02am
6
Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
Federated Farmers calls for customers to be able to take complaints over banks' commercial judgment & interest rate policies to the Banking Ombudsman
20th Oct 15, 4:02pm
Federated Farmers calls for customers to be able to take complaints over banks' commercial judgment & interest rate policies to the Banking Ombudsman
Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
20th Oct 15, 11:39am
17
Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks