Nicola Sladden
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
25th Oct 24, 9:00am
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025
10th Oct 24, 11:42am
11
New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025
Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
24th Sep 24, 7:33am
2
Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
The cutting edge behavioural analytics NZ banks could use to shut down scammers, and which big bank has signed up
2nd Oct 23, 2:04pm
2
The cutting edge behavioural analytics NZ banks could use to shut down scammers, and which big bank has signed up
NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it
22nd Sep 23, 10:59am
2
NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it
[updated]
Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
19th Sep 23, 2:08pm
9
Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
Hush money? NZ banks offer financial settlements to scammed customers if they agree not to talk about it
12th Sep 23, 12:00pm
12
Hush money? NZ banks offer financial settlements to scammed customers if they agree not to talk about it
Text messaging isn't secure and shouldn't be used by banks, or anyone, for verification: TCF boss Paul Brislen says
6th Jul 23, 2:20pm
18
Text messaging isn't secure and shouldn't be used by banks, or anyone, for verification: TCF boss Paul Brislen says
'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
29th Jun 23, 1:28pm
8
'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?
23rd Jun 23, 9:30am
7
Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?
[updated]
Gareth Vaughan on Isabella Weber & the big inflation rethink, the Banking Code of Practice & Mickey Mouse's bank account, regulating 'civilian tanks' & using sport to sanitise a country’s reputation
11th Jun 23, 10:36am
26
Gareth Vaughan on Isabella Weber & the big inflation rethink, the Banking Code of Practice & Mickey Mouse's bank account, regulating 'civilian tanks' & using sport to sanitise a country’s reputation
Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
1st Apr 22, 12:57pm
1
Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
Serious Fraud Office clamps down on scams that prey on the public purse this Fraud Awareness Week, while Banking Ombudsman scheme promotes online vigilance
15th Nov 21, 4:53pm
1
Serious Fraud Office clamps down on scams that prey on the public purse this Fraud Awareness Week, while Banking Ombudsman scheme promotes online vigilance
Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
3rd Mar 21, 3:28pm
2
Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
12th Aug 20, 5:00am
1
Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
17th Oct 18, 5:00am
9
When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
18th Sep 18, 5:03pm
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
27th Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
9th May 18, 4:03pm
2
Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
4th May 18, 2:33pm
11
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
19th Oct 17, 5:02am
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
21st Jun 17, 5:02am
10
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
20th Oct 16, 5:02am
6
Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
20th Oct 15, 11:39am
17
Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
3rd Aug 15, 11:02am
5
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'