Kiwibank and SBS Bank have again won the banking categories in the latest Roy Morgan Research monthly New Zealand customer satisfaction awards.
The Major Bank of the Month, the category for banks with at least 7.5% market share, went to Kiwibank for July. And the broader Financial Institution of the Month category was won by SBS.
Since Roy Morgan launched the awards in January of last year, Kiwibank has been major bank of the month every month, as well as for the 2011 year, beating off its bigger, Australian owned rivals, - sister banks ANZ and National, ASB, BNZ and Westpac NZ.
In the financial institution category SBS has been dominant, winning in eight of the 12 months last year, the 2011 annual award, and now six of seven months so far this year. The Co-operative Bank has won three months and TSB Bank two. Other contenders for the financial institution category include the likes of Rabobank, Kiwibank, the big five Australian owned banks, AMP, Tower, AXA and GE Money
See more on the awards in this Double Shot interview with Roy Morgan Research CEO Michele Levine here. And see how Roy Morgan scores customer satisfaction here.
This article was first published in our email for paid subscribers this morning. See here for more details and to subscribe.
We welcome your comments below. If you are not already registered, please register to comment.
Remember we welcome robust, respectful and insightful debate. We don't welcome abusive or defamatory comments and will de-register those repeatedly making such comments. Our current comment policy is here.