Westpac NZ said its computer systems for internet banking, phone banking and Automatic Teller Machines (ATMs) went down between midnight and about 6 am this morning after a software upgrade went wrong. Customers were unable to access their accounts or cash over this period, Westpac spokesman Craig Dowling told RadioLive. "It was around midnight and it was something that was thought to be routine, a little upgrade going through the system, and it had some concequences that were unforseen, and there was some disruption for our customers that we're very sorry about," Dowling said. "Everything flipped back on about 6 o'clock," he said. Westpac said it would compensate customers any fees they were charged for having to use another bank's ATM machines. Automatic payments, wage payments and bill payments went through without any problems, Dowling said, adding the only problems were with the 'front end' of the computer system, rather than the back end where regular transactions were processed.
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