dispute resolution schemes
Banking disputes hit 10-year peak amid financial hardship pressures, according to Banking Ombudsman Scheme, while fraud and scam complaints fall 40%
Banking disputes hit 10-year peak amid financial hardship pressures, according to Banking Ombudsman Scheme, while fraud and scam complaints fall 40%
One scheme, fairer outcomes: Andrew Mitchell explains why New Zealand needs a unified financial dispute resolution system
One scheme, fairer outcomes: Andrew Mitchell explains why New Zealand needs a unified financial dispute resolution system
Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains
Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
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Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
Banking Ombudsman Scheme commissions Deborah Hart to tackle new independent review of the Scheme which will assess six issue areas including accessibility and fairness
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Banking Ombudsman Scheme commissions Deborah Hart to tackle new independent review of the Scheme which will assess six issue areas including accessibility and fairness
Commerce and Consumer Affairs Minister Andrew Bayly details easier access to loans and changes to financial dispute resolution services
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Commerce and Consumer Affairs Minister Andrew Bayly details easier access to loans and changes to financial dispute resolution services
Non-bank lenders launch Responsible Debt Collection Code including guidance on when & how often they'll contact debtors
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Non-bank lenders launch Responsible Debt Collection Code including guidance on when & how often they'll contact debtors
Financial Services Complaints Ltd says online investment companies are a key target for fraud
[updated]
Buy now pay later sector to be brought under the Credit Contracts and Consumer Finance Act. Sector's merchant service fees to be 'monitored'
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Buy now pay later sector to be brought under the Credit Contracts and Consumer Finance Act. Sector's merchant service fees to be 'monitored'
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
Federated Farmers calls for customers to be able to take complaints over banks' commercial judgment & interest rate policies to the Banking Ombudsman
Federated Farmers calls for customers to be able to take complaints over banks' commercial judgment & interest rate policies to the Banking Ombudsman
Consumer NZ, Insurance and Savings Ombudsman seek increase in size of claims that can be made to dispute resolution schemes
Consumer NZ, Insurance and Savings Ombudsman seek increase in size of claims that can be made to dispute resolution schemes
Dispute resolution scheme FSCL says more borrowers are complaining about consumer lending, especially car loans
Dispute resolution scheme FSCL says more borrowers are complaining about consumer lending, especially car loans
Amanda Morrall talks to FSCL CEO Susan Taylor about how to lodge a complaint about your financial services provider
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Amanda Morrall talks to FSCL CEO Susan Taylor about how to lodge a complaint about your financial services provider