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Rod Severn

FIRST Union urges big banks to put customers ahead of sales
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
by Gareth Vaughan
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
Banks 'will change the way they pay and reward their retail staff'
Major Aussie banks move quickly to act on recommendations they change how they pay retail banking staff, NZ banks 'support customer first obligations'
by Gareth Vaughan
Major Aussie banks move quickly to act on recommendations they change how they pay retail banking staff, NZ banks 'support customer first obligations'
Pay shake-up in A$2b+ mortgage broker market in Aust. Should NZ follow suit?
'NZ very different to Australia' mortgage brokers' lobby group argues as ASIC eyes major changes after reviewing mortgage broker remuneration
by Gareth Vaughan
'NZ very different to Australia' mortgage brokers' lobby group argues as ASIC eyes major changes after reviewing mortgage broker remuneration