Major retail banks pushing electronic banking at regular customers to free up staff time and branches for rich customers, Lafferty Group says

By Gareth Vaughan

The world's major retail banks are striving to get regular customers up to speed with mobile and online banking so they can conduct most transactions electronically and free up staff to focus on high net worth customers and enable branches to be transformed into consulting centres for their wealthier customers, according to an international retail banking report.

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