Kiwibank seeks fresh outside helper(s) to recruit staff who serve customers

Kiwibank is seeking outside help to recruit customer service representatives.

The state owned bank has issued a request for proposal looking for a supplier, or suppliers, to help design and deliver processes to source, assess and select customer service staff.

The request for proposal comes with Kiwibank saying that, for business continuity planning purposes, it's mulling a long-term "location strategy" for some parts of its business including its customer experience team which is Wellington based. It's also likely to take on more staff than in the past.

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