bank customers

Bank lobby group says RBNZ cash plans will increase the cost of banking for all New Zealanders

Bank lobby group says RBNZ cash plans will increase the cost of banking for all New Zealanders

ComCom's GetVerified concerns, Kiwibank's $20.7b, ASB's $30m, NBDTs like DCS, Dosh considers future, ANZ's AML concerns

ComCom's GetVerified concerns, Kiwibank's $20.7b, ASB's $30m, NBDTs like DCS, Dosh considers future, ANZ's AML concerns

CEO Vittoria Shortt says when ASB finds issues it works with regulators to fix them as interim results highlight 3 court cases against the bank

CEO Vittoria Shortt says when ASB finds issues it works with regulators to fix them as interim results highlight 3 court cases against the bank

Bank switching: Consumer NZ raises concern over banks being left to manage and run switching, calls on the Government to ‘step in and ensure New Zealand has an independent switching service’

Bank switching: Consumer NZ raises concern over banks being left to manage and run switching, calls on the Government to ‘step in and ensure New Zealand has an independent switching service’

ANZ NZ has 'a lot less exposure than ASB' to class action case, CEO Antonia Watson says

ANZ NZ has 'a lot less exposure than ASB' to class action case, CEO Antonia Watson says

Parliamentary select committee decides against disrupting class action against ANZ and ASB with retrospective law change

Parliamentary select committee decides against disrupting class action against ANZ and ASB with retrospective law change

ANZ Group CEO Nuno Matos says ANZ NZ investment to increase in 2026 'because they have their basics right and can run faster right now'

ANZ Group CEO Nuno Matos says ANZ NZ investment to increase in 2026 'because they have their basics right and can run faster right now'

ASB to cough up $135.6 million to settle class action relating to home and personal loans between 2015 and 2019

ASB to cough up $135.6 million to settle class action relating to home and personal loans between 2015 and 2019

Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains

Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains

Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy

Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy

The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates

The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates

Labour's Arena Williams says the Government is siding with big banks by choosing to deny people who may be owed money the potential success of their claim in court

Labour's Arena Williams says the Government is siding with big banks by choosing to deny people who may be owed money the potential success of their claim in court

NZ banks stepping up moves to protect customers from scams with reimbursement for victims of up to $500k, but warn they can't take on full liability for scam losses beyond their control

NZ banks stepping up moves to protect customers from scams with reimbursement for victims of up to $500k, but warn they can't take on full liability for scam losses beyond their control

Labour's Arena Williams says the Government needs to commit to increasing banking competition, not reducing financial regulations

Labour's Arena Williams says the Government needs to commit to increasing banking competition, not reducing financial regulations

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review