bank customers

ANZ Group CEO Nuno Matos says ANZ NZ investment to increase in 2026 'because they have their basics right and can run faster right now'

ANZ Group CEO Nuno Matos says ANZ NZ investment to increase in 2026 'because they have their basics right and can run faster right now'

ASB to cough up $135.6 million to settle class action relating to home and personal loans between 2015 and 2019

ASB to cough up $135.6 million to settle class action relating to home and personal loans between 2015 and 2019

Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains

Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains

Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy

Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy

The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates

The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates

Labour's Arena Williams says the Government is siding with big banks by choosing to deny people who may be owed money the potential success of their claim in court

Labour's Arena Williams says the Government is siding with big banks by choosing to deny people who may be owed money the potential success of their claim in court

NZ banks stepping up moves to protect customers from scams with reimbursement for victims of up to $500k, but warn they can't take on full liability for scam losses beyond their control

NZ banks stepping up moves to protect customers from scams with reimbursement for victims of up to $500k, but warn they can't take on full liability for scam losses beyond their control

Labour's Arena Williams says the Government needs to commit to increasing banking competition, not reducing financial regulations

Labour's Arena Williams says the Government needs to commit to increasing banking competition, not reducing financial regulations

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review

New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025

New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025

Reserve Bank proactively publicly issues submission to parliamentary banking inquiry, defending its role

Reserve Bank proactively publicly issues submission to parliamentary banking inquiry, defending its role

Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'

Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'

On the Of Interest podcast Commerce Commission Chairman John Small discusses how the success of open banking can be measured, and why the growth process is what matters for a scaling up Kiwibank

On the Of Interest podcast Commerce Commission Chairman John Small discusses how the success of open banking can be measured, and why the growth process is what matters for a scaling up Kiwibank

Commerce Commission backs away from recommending shake-up to banks' regulatory capital requirements in final banking competition report

Commerce Commission backs away from recommending shake-up to banks' regulatory capital requirements in final banking competition report

To what extent might recommendations in the Commerce Commission's final report on personal banking competition differ from those in its draft report?

To what extent might recommendations in the Commerce Commission's final report on personal banking competition differ from those in its draft report?